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SHIPPING POLICY

Free Shipping for all orders!

Thank you for visiting and shopping at SoChilled.com. Following are the terms and conditions for our Shipping Policy.

DELIVERY TIMES

*** IMPORTANT: PLEASE NOTICE THE DELIVERY TIME FOR EACH ITEM SPECIFIED ON THE SEPARATE PRODUCT PAGES ***

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

We source our products from several vendors within the US, Europe, and Asia. This allows us to offer wholesale prices and high-quality products with good design. Because we ship from multiple warehouses, the ETA is 3-7 weeks for any items that may ship from international warehouses.

Delivery delays can occasionally occur. Hereby unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storms.

SHIPMENT CONFIRMATION

You will receive an order confirmation email once your order has been processed. You are always welcome to contact us at post@sochilled.com for information regarding your order.

CUSTOMS, DUTIES, AND TAXES

SoChilled.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

SoChilled.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim. We love happy customers, so contact us at the same time to discuss possible solutions to your problem.

Please save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING POLICY

We currently ship to the following countries, please contact us if you are living outside our defined area. It could be that we can make an exception in your case.

• Andorra
• Australia
• Austria
• Belarus
• Belgium
• Bulgaria
• Canada
• China
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Iceland
• India
• Indonesia
• Ireland
• Israel
• Italy
• Japan
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Malaysia
• Malta
• Monaco
• Myanmar
• Netherlands
• New Zealand
• Norway
• Philippines
• Poland
• Portugal
• Romania
• Russia
• San Marino
• Slovakia
• Slovenia
• South Korea
• Spain
• Sweden
• Switzerland
• Thailand
• Turkey
• United Arab Emirates
• United Kingdom (UK)
• United States (US)
• Vietnam

Contact us if you are living outside our defined area. It could be that we can make an exception in your case.

Exceptions APO and FPO.

RETURNS POLICY
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

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